FEATURES
Bookings, clients, payments, every channel, and every language in one workspace. Below are live demos of the real product, not mockups.
Chat mode for asking, Work mode for running the day — one workspace, not a mockup. Everything below is exactly how it looks for your team.
A guest cancels and Kelsie offers the freed slot to the waitlist, waits for your yes, and fills the gap before it becomes lost revenue. Moves, swaps, and reschedules work the same way.
Kelsie finds the open balances, prepares the payment links and messages, and waits for approval before contacting anyone. Guests pay in the same thread, in their language.
Kelsie spots clients who have not visited in three months, drafts a personal email with a booking link, and shows you the recipient list before anything sends.
The Kelsie widget on your website answers in the guest's language, from your real services, hours, and prices. Your team always sees the English meaning.
Kelsie picks up in the caller's language, answers from your business information, and prepares the booking. The transcript lands in your workspace, translated.
19 features
The operating desk your team works from.
Calendar and bookings
Appointments, recurring sessions, rooms, staff schedules, availability rules, and waitlists.
Clients and intake
Preferences, notes, packages, service history, and communication on every client.
Payments and gift cards
Deposits, payment links, gift cards, and unpaid-booking tracking in the workspace.
Reports and exports
Bookings, revenue, utilization, and client activity — exportable as CSV or PDF.
One inbox, every channel
Web chat, calls, WhatsApp, Instagram, and Messenger threads in a single queue.
Website chat widget
One script tag adds Kelsie chat and voice to any page of your own site.
What Kelsie finds, drafts, and prepares for you.
Booking actions
Kelsie checks live availability and prepares precise calendar changes for approval.
Client follow-up
Finds inactive or at-risk clients and drafts tailored outreach with the recipient list.
Payment follow-ups
Totals the outstanding value and prepares the exact payment-link batch.
Business performance
Ask questions across live business data and get a structured, exportable answer.
Any-language answers
Chat and calls answered in the guest's language, translated live for your team.
Live interpreter
In-person conversations at the desk translated in real time.
After-hours answering
Nights, weekends, and holidays answered with the same business context.
Skills and plugins
A catalog of playbooks and channel plugins that teach Kelsie how you work.
The guardrails on every action.
Approvals and receipts
Consequential actions pause for approval; completed decisions stay on record.
Recurring reports
Choose the operating review Kelsie prepares for the team, on your schedule.
Social inboxes
Facebook Messenger, Instagram DMs, and WhatsApp answered on the Premium plan.
Human handoff
Take over any conversation at any time; Kelsie steps back politely.
Always in context
Every answer comes from your services, prices, hours, and policies.
Bookings sync to the calendars your team already checks: Google, Apple, and Outlook. Social channels connect on the Premium plan, and payment and accounting connections are on the way.
Start free, connect your channels, and let Kelsie prepare the first action for your approval.
