A guest just cancelled.
Kelsie offers the freed slot to the waitlist, waits for approval, and fills the gap on the calendar before it becomes lost revenue.
AIMeet Kelsie, your virtual front desk
You hired a front desk. Now hire the virtual one.
Your team handles the room. Kelsie handles every chat, call, and DM, then takes approved action and shows you what’s working.
A looping workspace demo rotates through three scenes: Kelsie fills a cancelled appointment from the waitlist, generates a weekly revenue report, and sends payment links for unpaid balances after approval.
Your team builds the relationship. Kelsie keeps it moving online.
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CLUB PILATES[solidcore]COREPOWER YOGAPURE BARREPVOLVESLT
Category references, not customers or endorsements.
After the message arrives
She does more than reply. She gets the next step ready.
A guest just cancelled. A regular has gone quiet. A payment is still open. Kelsie reads the same calendar, client history, and payment status as your team, prepares the action, and waits for approval.
A regular has gone quiet.
Kelsie finds clients who have not visited in three months, prepares a personal email, and waits for approval before sending it.
A booking is still unpaid.
Kelsie finds the open balances, prepares the payment links and messages, and waits for approval before contacting anyone.
Every conversation answered with your business’s own context, turned into bookings, payments, and signals you can act on.
- +32%
- More bookings captured
- 94%
- Guest satisfaction
- 24/7
- Front desk coverage
- <1s
- To first reply
once every missed chat, call, and DM gets answered
with answers drawn from your real menu and policies
nights, weekends, and mid-treatment rushes included
in the guest's language, on every channel
Every caller understood
Guests chat and call in any language. Kelsie answers in it.
The same Kelsie widget your guests already use: they write or call in their language, Kelsie answers in it from your services, hours, and policies, and hands off when a person should take over.
A guest writes to you in Spanish.
The Kelsie widget on your website answers in the same language, from your real services, hours, and prices. Your team always sees the English meaning.
Or they just call.
Kelsie picks up in the caller's language, answers from your business information, and prepares the booking. The transcript lands in your workspace, translated.
Every language
And every other language your guests think in. Both sides are translated in real time, on chat and on calls, and your team always sees the English meaning.
- Answers after hours. The line keeps working when the physical desk is closed.
- Speaks the caller's language. The original meaning stays visible to your team.
- Protects every action. Changes and outreach follow your approval rules.
One virtual front deskacross every channel
Apps and integrations
Bookings sync to the calendars your team already checks: Google, Apple, and Outlook. Social channels connect on the Premium plan, and payment and accounting connections are on the way.
Industries
Every front desk is different. Kelsie learns yours.
A spa books rooms and providers. A studio balances classes, capacity, and recurring sessions. Kelsie works from the rules, services, and relationships your team already depends on.
SPA, SALON, AND WELLNESS
Your team cares for the guest. Kelsie covers every way they reach you.
She answers treatment questions, checks the right room and provider, prepares intake and deposits, and follows up after the visit with your approval.
Services and variantsRooms and staffIntake and remindersGift cards and deposits
Get started for your spa PILATES AND MOVEMENT
Your instructors teach. Kelsie keeps the studio answering.
She handles questions about classes, passes, availability, and waitlists, then prepares the booking or follow-up without pulling an instructor away from the floor.
Recurring classesCapacity and waitlistsPasses and membershipsInstructor schedules
Get started for your studio 
More businesses Kelsie works with
If customers ask questions, reserve time, or pay you, Kelsie can help run the work around the transaction.
Tutoring & lessons
Sessions, parents, reschedules, and progress conversations.
Boutiques & retail
Styling appointments, fittings, and DMs that turn into sales.
Clinics & wellness practices
Practitioners, intake, reminders, and full schedules.
Car rentals
Reservations, pickups, returns, and renters who message at midnight.
Front offices & studios
Photographers, barbers, consultants: any desk with appointments.
Frequently asked questions
What kinds of businesses is Kelsie built for?
Kelsie is designed for spas, salons, wellness practices, Pilates studios, and other appointment or class-based businesses. It supports one-to-one services, capacity-based classes, recurring sessions, rooms, staff schedules, and mixed service models.
Can Kelsie change bookings without asking me?
No. Kelsie can read the workspace to prepare an answer, but actions that change business data are shown for approval first. You see the exact booking, client, message, and downstream effects before anything is written.
Can Kelsie answer my Instagram and Facebook messages?
Yes, on the Premium plan. Connect your accounts once and Kelsie replies to Instagram DMs, Facebook Messenger, and WhatsApp with your real menu, prices, and hours, in the guest's language. Every thread appears in your Conversations page, each channel has its own auto-reply toggle, and you can take over any chat at any time.
Can Kelsie call, email, or WhatsApp clients?
Kelsie can prepare and send communication through connected channels. Email is supported directly, while calls and WhatsApp require an approved provider connection. The owner sees the purpose, recipient, and proposed message or call script before outreach begins.
What reports can I download?
You can ask questions about bookings, revenue, utilization, services, clients, and team performance, then export the supporting report as CSV or PDF. Access follows the same business and role permissions as the rest of the workspace.
How does setup work?
Kelsie learns the same details your front desk uses every day: your services or classes, prices, policies, team, rooms, availability, and booking rules. Start with the essentials, then connect more channels and approved follow-up as your virtual front desk takes on more work.
Is each business workspace private?
Yes. Workspace reads and writes are scoped to the active business, and team access is controlled by role. Kelsie also keeps an audit trail for approved AI actions so owners can review what changed and why.
Can I talk to a person if I need help?
Yes. Contact support@usekelsie.com for onboarding, product questions, or help with your workspace. We are building Kelsie alongside early customers, so thoughtful feedback reaches the product team directly.
Hire the virtual front desk today.
Your team keeps the room. Kelsie covers every chat, call, and DM.