A guest just cancelled.
Kelsie offers the freed slot to the waitlist, waits for approval, and fills the gap on the calendar before it becomes lost revenue.
AIMeet Kelsie, your virtual front desk
You hired a front desk. Now hire the virtual one.
Kelsie answers every chat, call, and DM with your business’s context, helps your team behind the scenes, and uses connected tools with your approval. Bookings are one of those tools, not a requirement.
A looping workspace demo shows one example setup: Kelsie fills a cancelled appointment, generates a report, and sends payment links after approval. Businesses can connect only the tools they need.
Almost any business can put Kelsie to work. Booking tools are there when the workflow needs them.
RETAILPROFESSIONAL SERVICESHOSPITALITYLOCAL OFFICESSTUDIOSRENTALS
SPASCLINICSAGENCIESEDUCATIONFITNESSHOME SERVICES
Examples of business types, not customer claims.
After the message arrives
She does more than reply. She gets the next step ready.
A customer needs an answer. A lead needs follow-up. A booking changed or a payment is still open. Kelsie reads the business context and connected tools your team allows, prepares the next step, and waits for approval when it matters.
A regular has gone quiet.
Kelsie finds clients who have not visited in three months, prepares a personal email, and waits for approval before sending it.
A booking is still unpaid.
Kelsie finds the open balances, prepares the payment links and messages, and waits for approval before contacting anyone.
Every conversation answered with your business’s own context, turned into useful next steps, with bookings and payments when they fit.
- +32%
- More opportunities captured
- 94%
- Guest satisfaction
- 24/7
- Front desk coverage
- <1s
- To first reply
once every missed chat, call, and DM gets answered
with answers drawn from your real menu and policies
nights, weekends, and mid-treatment rushes included
in the guest's language, on every channel
Every caller understood
Guests chat and call in any language. Kelsie answers in it.
The same Kelsie widget your guests already use: they write or call in their language, Kelsie answers in it from your services, hours, and policies, and hands off when a person should take over.
A guest writes to you in Spanish.
The Kelsie widget on your website answers in the same language, from your real services, hours, and prices. Your team always sees the English meaning.
Or they just call.
Kelsie picks up in the caller's language, answers from your business information, and prepares the booking. The transcript lands in your workspace, translated.
Every language
And every other language your guests think in. Both sides are translated in real time, on chat and on calls, and your team always sees the English meaning.
- Answers after hours. The line keeps working when the physical desk is closed.
- Speaks the caller's language. The original meaning stays visible to your team.
- Protects every action. Changes and outreach follow your approval rules.
Works on the website you already have.
Add Kelsie with one small code snippet. No redesign, migration, or platform-specific plugin required.
See every setup guide
One virtual front deskacross every channel
Apps and integrations
Bookings sync to the calendars your team already checks: Google, Apple, and Outlook. Social channels connect on the Premium plan, and payment and accounting connections are on the way.
Industries
Every business works differently. Kelsie learns yours.
A retailer answers product questions. An office follows up with leads. A spa books rooms and providers. Kelsie starts with your business knowledge, then connects only the tools your team actually needs.
SPA, SALON, AND WELLNESS
Your team cares for the guest. Kelsie covers every way they reach you.
She answers treatment questions, checks the right room and provider, prepares intake and deposits, and follows up after the visit with your approval.
Services and variantsRooms and staffIntake and remindersGift cards and deposits
Get started for your spa PILATES AND MOVEMENT
Your instructors teach. Kelsie keeps the studio answering.
She handles questions about classes, passes, availability, and waitlists, then prepares the booking or follow-up without pulling an instructor away from the floor.
Recurring classesCapacity and waitlistsPasses and membershipsInstructor schedules
Get started for your studio 
More businesses Kelsie works with
If customers contact you or your team repeats the same work, Kelsie can help. Booking and payment tools are available when they fit the business.
Tutoring & lessons
Sessions, parents, reschedules, and progress conversations.
Boutiques & retail
Styling appointments, fittings, and DMs that turn into sales.
Clinics & wellness practices
Practitioners, intake, reminders, and full schedules.
Car rentals
Reservations, pickups, returns, and renters who message at midnight.
Customer-facing businesses
Questions, leads, follow-ups, and daily requests, with or without bookings.
Frequently asked questions
What kinds of businesses is Kelsie built for?
Kelsie works for almost any business that needs help answering customers, supporting a team, or following through on routine work. Every workspace includes business-aware chat and voice, shared context, and approval-gated tools. Businesses that take appointments can also use bookings, calendars, rooms, reminders, and payments, but bookings are not required.
Can Kelsie take action without asking me?
Kelsie can read the workspace to prepare an answer, but consequential actions are shown for approval first. You see the exact record, message, booking, or downstream effect before anything is changed or sent.
Can Kelsie answer my Instagram and Facebook messages?
Yes, on the Premium plan. Connect your accounts once and Kelsie replies to Instagram DMs, Facebook Messenger, and WhatsApp with your real menu, prices, and hours, in the guest's language. Every thread appears in your Conversations page, each channel has its own auto-reply toggle, and you can take over any chat at any time.
Can Kelsie call, email, or WhatsApp clients?
Kelsie can prepare and send communication through connected channels. Email is supported directly, while calls and WhatsApp require an approved provider connection. The owner sees the purpose, recipient, and proposed message or call script before outreach begins.
What reports can I download?
You can ask questions about bookings, revenue, utilization, services, clients, and team performance, then export the supporting report as CSV or PDF. Access follows the same business and role permissions as the rest of the workspace.
How does setup work?
Start by teaching Kelsie the facts your team uses every day: what the business offers, prices, hours, policies, common questions, and how work should be handed off. Then connect the channels and tools you need. Booking businesses can add services, availability, rooms, and scheduling rules; other businesses can leave those tools out.
Is each business workspace private?
Yes. Workspace reads and writes are scoped to the active business, and team access is controlled by role. Kelsie also keeps an audit trail for approved AI actions so owners can review what changed and why.
Can I talk to a person if I need help?
Yes. Contact support@kelsieai.com for onboarding, product questions, or help with your workspace. We are building Kelsie alongside early customers, so thoughtful feedback reaches the product team directly.
Hire the virtual front desk today.
Your team keeps the room. Kelsie covers every chat, call, and DM.